Refund policy

Refunds will be given up to 14 days from when the product was received by the customer. Exchange items must arrive back to us within 60 days of the delivery date to be eligible for an exchange.
 Please make sure that you have carefully reviewed your order before finalizing your purchase. Any returns made after this period may be rejected and sent back to the original delivery address.

Customers are liable for the cost of returning item(s) and for the parcel itself until it reaches Alpha Clothing. premises.

HOW TO EXCHANGE A PRODUCT

Please follow our instructions on our website. 


https://alphaclothing.net/pages/returns-exchanges

Note: You will be responsible for paying all shipping costs related to the exchange of your product. Shipping costs are non-refundable. We cannot guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you we have received your returned item. We will also notify you of the approval or rejection of your exchange.

We CANNOT accept returns or exchanges on underwear or socks, due to hygiene reasons.

We CANNOT accept returns or exchanges on any items which have been washed.

ANY items returned covered in animal or human hair will NOT be accepted.

ANY items which are discontinued and no longer sold on the website CANNOT be returned for exchange or refund.

Refunds are available for any items with manufacturing defects or unopened products.

Overstock/ Sale items are final sale and cannot be exchanged/ refunded.

FAULTY ITEMS
If you believe your product is defective, please email our support by replying to the original “order confirmation” email that we sent you. You will be asked to send photos and, if deemed faulty, we may ask you to return the item for quality control purposes.
Postage costs to return faulty goods will be covered, as we will provide a return label.